FREQUENTLY ASKED QUESTIONS

LOCATION

QUESTION: Where is the 2020 TBAAL Riverfront Jazz Festival taking place?

ANSWER: Friday evening, September 4, (outdoors): Dallas City Hall Plaza, 1500 Marilla Street, Dallas, TX 75201.

Saturday and Sunday, September 5-6, (indoors), Dallas Convention Center Arena/Bruton Theatre, 1309 Canton Street, Dallas, Texas 75201.

QUESTION: Where can I park?

ANSWER: Downtown Dallas has various parking options. Jazz Festival attendees may park in the Dallas Convention Center ground-level parking garage at the rate of $10 per vehicle entry. Metered lots are also available for festival attendees on Canton Street. Rates may vary.  *Overnight parking for patrons is not permitted.

QUESTION: Is this an outdoor event?

ANSWER: Opening night September 4 the Jazz main-stage will be outdoors on the Dallas City Hall Plaza.  

September 5-6, all Jazz Festival stages will be indoors. Food trucks will be located outside to accommodate festival attendees.

QUESTION: Where are the entrance gates for the opening night outdoor festival?

ANSWER: There are two entrances for opening night at 1500 Marilla Street. There will be an east entrance and a  west entrance for festival attendees. 

ALCOHOL

QUESTION: Is this an alcohol-free event? Can I buy individual drinks or bottle service?

ANSWER: This is not an alcohol-free event. Individual drink purchases will be available. Bottle service is not available. Patrons are NOT permitted to bring any alcoholic beverages onto the premises.

TRANSPORTATION

QUESTION:  What is the address of TBAAL's 2020 Riverfront Jazz Festival?

ANSWER: The festival address is 1309 Canton Street, Dallas, TX 75201. Patrons may choose ride share services via Uber, Lyft, taxi, or shuttle. Public transportation is available via Dallas Area Rapid Transit (DART) bus or DART rail.

QUESTION:  Where can I park or get dropped off?

ANSWER: Festival attendees may choose to park in one of the parking lots across from The Black Academy of Arts and Letters on Canton Street, or if using ride share services, the drop-off/pick-up address is 1309 Canton Street, Dallas, TX 75201.

QUESTION: Is public transportation available?

ANSWER: Dallas Area Rapid Transit (DART) Bus and Rail service is available. DART recommends using its rail service. For specific routes and times contact DART at (214) 979-1111, or  visit  DART at:  https://www.dart.org/schedules/schedules.asp.

TICKET INFORMATION

QUESTION: What are the ticket prices for the 2020 Riverfront Jazz Festival?   CLICK HERE for seating details.

ANSWER:

 

EARLY BIRD ECONOMY DEALS

(Good through Wednesday, June 30, 2020 until 5pm, CST)

SINGLE TICKETS

  • $49 General Admission Seating (PER DAY, PER SALE)

       (Open Seating in all Venues except VIP Reserved Seating Section)

  • $99 VIP Reserved Seating Section (PER DAY, PER SALE)

    • JAZZ STAGE: Arena Floor, open seating, reserved section

    • BLUES & SOUL STAGE: Bruton Theatre Open seating in reserved orchestra section

    • MUSE CAFE THEATRE, open seating

    • Festival gift Bag (Pick up in VIP Lounge)

    • $2 Discount per drink at VIP Lounge cash bar

    • 10 ($100 Annual TBAAL Memberships per purchased VIP ticket

 

3 DAYS WEEKEND GENERAL ADMISSION & VIP PASS

  • $99 General Admission Seating (SAVE $48 per sale)

Open seating in all venues except VIP Reserved Seating Section

  • $199 VIP Reserved Seating Section (SAVE $98 per sale)

(See benefits under VIP Reserved Seating Section)

TICKET PRICES JULY 1 - SEPTEMBER 6, 2020

SINGLE TICKETS

  • 59 General Admission Seating (PER DAY, PER SALE)

(Open seating in all Venues except VIP Reserved Seating Section)

  • $109 VIP Reserved Seating Section (PER DAY, PER SALE)

    • JAZZ STAGE: Arena Floor, open seating, reserved section

    • BLUES & SOUL STAGE: Bruton Theatre Open seating in reserved orchestra section

    • MUSE CAFE THEATRE, open seating

    • Festival gift Bag (Pick up in VIP Lounge)

    • $2 Discount per drink at VIP Lounge cash bar

    • 10 ($100 Annual TBAAL Memberships per purchased VIP ticket

3-DAY WEEKEND GENERAL ADMISSION & VIP PASS

  • $119 General Admission Seating (SAVE $58 PER SALE)

(Open Seating in all Venues except VIP Reserved Seating Section)

  • $219 VIP Reserved Seating Seating (SAVE $108 PER SALE)

(See benefits under VIP Reserved Seating Section)

VIP CORPORATE OR GROUP TABLE

(Available on Saturday & Sunday Only)

$1,500 - Per Day/Per Table (Seats 10)

  • Reserved Table with personalized signage (ARENA FLOOR)

  • 2 Bottles of Wine PER DAY, PER TABLE

  • 10 VIP Tickets to VIP Lounge

  • 10 ($100 Sponsored Annual TBAAL Membership

(Redeemable at Festival Membership Table in Arena and TBAAL Lobby)

VIP GIRLS AND/OR GUYS TRIP RESERVED TABLE

(Available on Saturday & Sunday Only)

$600 Per Day/Per Table (SEATS 4)

  • Reserved Table with personalized signage (ARENA FLOOR)

  • 1 Bottle of Wine PER DAY, PER TABLE

  • 4 VIP Festival Performance Tickets

  • 4 VIP Tickets to VIP Lounge

  • 4 $100 Sponsored Annual TBAAL Memberships

(Redeemable at Festival Membership Table in Arena and TBAAL Lobby)

Applicable ticket fees apply.

Call TBAAL Box Office 214.743.2400 or Ticketmaster 800.745.3000 for tickets.

For more festival info and updates, visit www.tbaalriverfrontjazzfestival.org

 

QUESTION: Is there a 3-day VIP Pass?

 

ANSWER: Yes. See above ticket information or visit the TICKETS page of this website.

QUESTION: What do I get with the purchase of a VIP package?

ANSWER: Admission into the VIP entrance, daily colored wrist band, Open Seating in the VIP seating section, one complimentary Glass of Wine per person, per day, and complimentary memberships with The Black Academy of Arts and Letters at the Schomburg Scholars ($100) membership level.

 

QUESTION: Is there a VIP Bathroom?
ANSWER: No

 

QUESTION: When I purchase the VIP package, do I get a reserved seat?

ANSWER: The VIP section in its entirety is reserved, however, individual seats within the VIP section are open.

QUESTION: Are any VIP seats located in the balcony?

ANSWER: No. All VIP seats are floor seats, while general admission seats are balcony seats, with the exception of the Promising Young Artists stage. 

QUESTION: When do I get my membership card?
ANSWER: VIP patrons must complete a membership form at the VIP MEMBERSHIP table at some point during the festival to receive a temporary membership card. A plastic membership card will be mailed you in about four weeks after the festival.

QUESTION: If I leave, can I return without paying again?

ANSWER: Yes, festival attendees may make purchases from outside food trucks and food vendors and re-enter to enjoy additional performances.

 

QUESTION: If I purchase more than one VIP package, will I receive more than one Schomburg Scholars membership?

ANSWER: Yes. Even if a TBAAL member already has a Schomburg Scholars membership, they will receive a complimentary memberships with the purchase of each Riverfront Jazz Festival VIP ticket if they complete the necessary form at the VIP Membership T^ble. Members have the option to decline complimentary memberships if they choose to do so.

 

QUESTION: What time will doors open?

ANSWER: Doors will open one hour before the festival start time each day.

REFUNDS

QUESTION: Are refunds available?

ANSWER: No, refunds are not available.  ALL SALES ARE FINAL. The Riverfront Jazz Festival will take place rain or shine. The Festival may delay the start, interrupt or even cancel a concert if an emergency (Act of God) occurs. Refunds are not given due to inclement weather (unless catastrophic).

PARKING

QUESTION: Is it best to take Dallas Area Rapid Transit (DART) to the Jazz Festival? 

ANSWER: Yes it is best to take DART to the Jazz Festival.  

QUESTION: What are the parking options for patrons who drive to the Jazz Festival?

ANSWER: There is limited parking on a first come, first served basis in parking lots near The Black Academy of Arts and Letters Jazz Festival site (1309 Canton Street, Dallas, TX ). There is also the Griffin Street parking garage, but it has no in/out option. The parking rate is set by the City and is per vehicle. 

QUESTION: If I take the DART Rail to the Kay Bailey Hutchinson Convention Center (Dallas Convention Ctr) what stop should I take to get to the Riverfront Jazz Festival? 

ANSWER: DART Riders should take the Kay Bailey Convention Center Convention Center Station. 

SMOKING

QUESTION: Is there a smoking section?

ANSWER: No, there is no smoking section at the festival.

LINE-UP

QUESTION: What is the line-up for the festival?

ANSWER: CLICK HERE to see festival entertainment line up.

QUESTION: Are there no VIP reserved tables for sale on opening night (Friday, August 30th) of the festival? 

ANSWER: All performances on opening night (Friday night) will take place at the Dallas City Hall Plaza Stage, but there are three stages for the remaining performances of the festival (Saturday, Sept. 5 and Sunday, Sept. 6th). The $1,500 VIP reserved table for 10 is located on the Arena floor of the Jazz Main stage.

QUESTION: How do you see ALL artists if some of them are performing at the same time?

ANSWER: Each performance will be staggered 30 minutes between acts on two main stages (Jazz stage and the Blues/Soul Stage). The Promising Young Artists stage will be staggered 15 minutes between acts.

MEDIA

QUESTION: How do I request Media Credentials?

ANSWER: CLICK HERE to request Media Credentials. Please note that submitting a request for Media Credentials does not guarantee issuance.

ALLOWED/PROHIBITED ITEMS

QUESTION: What items are allowed into the festival?

ANSWER: Friday Evening, outdoors: lawn chairs.

Saturday/Sunday, the festival is indoors. Wheel chairs and mobility-assistance devices are allowed.

                       

 

QUESTION: What items are not allowed into the festival at any time?

ANSWER:   Pets (except for service animals)

                 Fire Arms

                 Weapons (of any kind)

                 Outside food

                 Outside beverages/coolers                

SECURITY

QUESTION: Will security officials search each festival attendee upon entrance?

ANSWER: Yes, each patron and their belongings will be searched by private security upon entrance into the festival.

QUESTION: Will law enforcement officials be on duty during the three-day Festival?

ANSWER: Yes.

VENDORS

QUESTION: How do I become a vendor for the 2020 Riverfront Jazz Festival in Dallas?

ANSWER: CLICK HERE for Vendor Application and information. Contact The Black Academy of Arts and Letters (214) 743-2441, to address specific vendor questions. Send vendor correspondence to membership@tbaal.org 

FESTIVAL ORGANIZER AND PRODUCER

The Black Academy of Arts and Letters. For more information please visit www.tbaal.org.

© 2020 by Riverfront Jazz Festival. Powered by The Black Academy of Arts and Letters. www.tbaal.org