FREQUENTLY ASKED QUESTIONS

LOCATION

QUESTION: Where is the 2019 TBAAL Riverfront Jazz Festival taking place?

ANSWER: Dallas Convention Center Arena/Theatre, 1309 Canton Street Dallas, Texas 75201

QUESTION: Where can I park?

ANSWER: Downtown Dallas has various parking options. Jazz Festival attendees may park in the Dallas Convention Center ground-level parking garage at the rate of $10 per vehicle entry. Metered lots are also available for festival attendees. Rates may vary.  *Overnight parking for patrons is not permitted.

QUESTION: Is this an outside event?

ANSWER: No. The event will be held inside. Food trucks will be located outside to accommodate festival attendees.

ALCOHOL

QUESTION: Is this an alcohol-free event? Can I buy individual drinks or bottle service?

ANSWER: This is not an alcohol-free event. Individual drink purchases will be available. Bottle service is not available. Patrons are NOT permitted to bring any alcohol beverages on the premises.

TRANSPORTATION

QUESTION:  How will I get to the festival grounds?

ANSWER: The festival address is 1309 Canton Street, Dallas, TX 75201. Patrons may choose ride share services via Uber, Lyft, taxi, or shuttle. Public transportation is available via Dallas Area Rapid Transit (DART) bus or DART rail.

QUESTION:  Where can I park or get dropped off?

ANSWER: Festival attendees may choose to park in one of the parking lots across from The Black Academy of Arts and Letters, or if using ride share services, the drop-off/pick-up address is 1309 Canton Street, Dallas, TX 75201.

QUESTION: Is public transportation available?

ANSWER: Dallas Area Rapid Transit (DART) Bus service and Rail is available. DART recommends using its rail service. For specific routes and times contact DART at (214) 979-1111, or  visit  DART at:  https://www.dart.org/schedules/schedules.asp.

TICKET INFORMATION

QUESTION: What are the ticket prices for the 2019 Riverfront Jazz Festival?   CLICK HERE for seating details.

ANSWER: OPENING NIGHT (FRIDAY)

  • $135 VIP Reserved Orchestra Section

  • $100 Open Seating in Reserved Mezzanine Section 

 

SATURDAY & SUNDAY TICKETS

   General Admission Advance-purchase ticket (Per-Day/Per Sale) $55

   General Admission at door day of festival (Per-Day/Per Sale) $65     

 

VIP RESERVED SEATING SECTION (Per-Day/Per Sale) $125

                                                             "EARLY BIRD" FESTIVAL COMBO DEALS

   COMBO A - $100 for two days, Two General Admission Saturday & Sunday tickets.

   COMBO B - $130 for two days, One Opening Night Mezzanine ticket + One Saturday General Admission           ticket. 

   COMBO C - $130 for two days, One Opening Night Mezzanine ticket + One General Admission Sunday             ticket.                   

   WEEKEND ECONOMY DEAL$145 for three days. One Opening Night Mezzanine ticket + Two Saturday &           Sunday General Admission tickets. Non reserved seating at all stages. 

                

   WEEKEND VIP DEAL, $300 for three days. One Opening Night VIP Orchestra Section ticket + Two Saturday &       Sunday VIP tickets.

 

   WEEKEND COUPLES DEAL, $400 for three days. Two Opening Night Reserved Orchestra Section tickets +           Two General Admission, non-reserved section (Saturday & Sunday) tickets. 

 

   VIP "GIRLS TRIP" DEAL, $800 for three days. Four Opening Night Reserved Orchestra Section tickets + Four       VIP Reserved Open Seating Sections tickets. 

   VIP RESERVED TABLE ARENA FLOOR $1500 (Per table/Per day). Includes ten (10) VIP tickets which allow             patrons to sit in VIP Reserved Seating Sections at Festival + 10 Sponsor's Lounge tickets. No tables opening       night. Tables available Saturday or Sunday only.  

QUESTION: Is there a 3-day VIP Pass?

ANSWER: Yes. See above ticket information or visit the TICKETS page of this website.

QUESTION: What do I get with the purchase of a VIP package?

ANSWER: Admission into the VIP entrance, daily colored wrist band, Open Seating in the VIP seating section, one complimentary Glass of Wine per person, per day, and a complimentary membership with The Black Academy of Arts and Letters at the Schomburg Scholars ($100) membership level.

 

QUESTION: Is there a VIP Bathroom?
ANSWER: No

 

QUESTION: When I purchase the VIP package, do I get a reserved seat?

ANSWER: The VIP section in its entirety is reserved, however, individual seats within the VIP section are open.

QUESTION: Are any VIP seats located in the balcony?

ANSWER: No. All VIP seats are floor seats, while general admission seats are balcony seats, with the exception of the Promising Young Artists stage. 

QUESTION: When do I get my membership card?
ANSWER: Based on when the VIP package is purchased, patrons will either receive the plastic membership card by mail or patrons may pick up the temporary membership card at the VIP Membership table during the festival.

QUESTION: If I leave, can I return without paying again?

ANSWER: Yes, since it is an indoor event, festival attendees may make purchases from outside food trucks and food vendors and re-enter to enjoy additional performances.

 

QUESTION: If I purchase more than one VIP package, will I receive more than one Schomburg Scholars membership?

ANSWER: Yes. Even if a TBAAL member already has a Schomburg Scholars membership, they will receive a complimentary one with the purchase of each Riverfront Jazz Festival VIP ticket. Members have the option to decline the complimentary membership if they choose to do so.

 

QUESTION: What time will doors open?

ANSWER: Doors will open one hour before the festival start time.

REFUNDS

QUESTION: Are refunds available?

ANSWER: No, refunds are not available.  ALL SALES ARE FINAL. The Riverfront Jazz Festival will take place rain or shine. The Festival may delay the start, interrupt or even cancel a concert if an emergency (Act of God) occurs. Refunds are not given due to inclement weather (unless catastrophic).

PARKING

QUESTION: Is it best to take Dallas Area Rapid Transit (DART) to the Jazz Festival? 

ANSWER: Yes it is best to take DART to the Jazz Festival.  

QUESTION: What are the parking options for patrons who drive to the Jazz Festival?

ANSWER: There is limited parking on a first come, first served basis in parking lots near The Black Academy of Arts and Letters Jazz Festival site (1309 Canton Street, Dallas, TX ). There is also the Griffin Street parking garage, but it has no in/out option. The parking rate is set by the City and is per vehicle. 

QUESTION: If I take the DART Rail to the Kay Bailey Hutchinson Convention Center (Dallas Convention Ctr) what stop should I take to get to the Riverfront Jazz Festival? 

ANSWER: DART Riders should take the Kay Bailey Convention Center Convention Center Station. 

SMOKING

QUESTION: Is there a smoking section?

ANSWER: No, there is no smoking section at the festival.

LINE-UP

QUESTION: What is the line-up for the festival?

ANSWER: CLICK HERE to see festival entertainment line up.

QUESTION: Why are there no VIP reserved tables for sale on opening night (Friday, August 30th) of the festival? 

ANSWER: All performances on opening night (Friday night) will take place on the Blues and Soul Stage in the Naomi Bruton Theatre, but there are three stages for the remaining performances of the festival (Saturday, August 31st and Sunday, September 1st). The $1,500 VIP reserved table for 10 is located on the Arena floor of the Jazz Main stage.

QUESTION: How do you see ALL artists if some of them are performing at the same time?

ANSWER: Each performance will be staggered 30 minutes between acts on two main stages (Jazz stage and the Blues/Soul Stage). The Promising Young Artists stage will be staggered 15 minutes between acts.

MEDIA

QUESTION: How do I request Media Credentials?

ANSWER: CLICK HERE to request Media Credentials. Please note that submitting a request for Media Credentials does not guarantee issuance.

ALLOWED/PROHIBITED ITEMS

QUESTION: What items are allowed into the festival?

ANSWER: The festival is an indoor festival. Wheel chairs and mobility-assistance devices are allowed.

                       

 

QUESTION: What items are not allowed into the festival?

ANSWER:   Pets

                 Fire Arms

                 Weapons (of any kind)

                 Outside food

                 Outside beverages/coolers

                 Motorized Vehicles (e.g. cars, four-wheelers, motor bikes etc.) 

SECURITY

QUESTION: Will security officials search each festival attendee upon entrance?

ANSWER: Yes, each patron and their belongings will be searched by private security upon entrance into the festival.

QUESTION: Will law enforcement officials be on duty during the three-day Festival?

ANSWER: Yes.

VENDORS

QUESTION: How do I become a vendor for the 2019 Riverfront Jazz Festival in Dallas?

ANSWER: CLICK HERE for Vendor Application and information. Contact The Black Academy of Arts and Letters (214) 743-2441, to address specific vendor questions. Send vendor correspondence to membership@tbaal.org 

FESTIVAL ORGANIZER AND PRODUCER

The Black Academy of Arts and Letters. For more information please visit www.tbaal.org.

© 2019 by Riverfront Jazz Festival. Powered by The Black Academy of Arts and Letters. www.tbaal.org