FAQ's | riverfrontjazzfest

FREQUENTLY ASKED QUESTIONS

FESTIVAL LOCATION

QUESTION: Where will the 2024 TBAAL Riverfront Jazz Festival take place?

ANSWER: Downtown Dallas @ Kay Bailey Hutchinson Convention Center Theater Complex. Labor Day weekend, August 30 - September 1, 2024.

QUESTION: Where can I park?

ANSWER: Downtown Dallas has several parking options. Jazz Festival attendees may park in the Kay Bailey Hutchison Convention Center ground-level parking garage at the rate of $15 per vehicle entry. Metered lots are also available for festival attendees on Canton Street. Rates may vary. *Overnight parking for patrons is prohibited.

QUESTION: Is this an outdoor event?

ANSWER: No. The event is an indoor event. All three Jazz Festival stages are indoors, therefore lawn chairs are not needed. Food trucks will be located outdoors, and select Food Concession booths will be located in the arena concourse. There are limited tables and chairs in front of food trucks for patrons who want to eat outdoors.

ALCOHOL

QUESTION: Is this an alcohol-free event? Can I buy individual drinks or bottle service?

ANSWER: This is not an alcohol-free event. Individual drink purchases will be available. Bottle service is not available. Patrons are NOT permitted to bring alcoholic beverages onto or carry alcoholic beverages away from the premises.

PLEASE NOTE: Due to liquor license restrictions, drinks purchased at KBH Convention Center bars are not permitted beyond designated/marked areas and must be consumed prior to entry into Black Academy of Arts and Letters areas. Additionally, drinks purchased at (TBAAL) bars are not permitted beyond designated/marked areas and must be consumed prior to entry into KBH Convention Center designated areas. For questions regarding restrictions, please contact Texas Alcoholic Beverage Commission or visit www.tabc.texas.gov

TRANSPORTATION

QUESTION: What is the address of TBAAL's 2024 Riverfront Jazz Festival?

ANSWER: The festival address is The Black Academy of Arts and Letters, 1309 Canton Street, Dallas, TX 75201. Patrons may choose ride share services via Uber, Lyft, taxi, or shuttle. Public transportation is also available via Dallas Area Rapid Transit (DART) bus or DART rail.

QUESTION: Where should I get dropped off if I take a ride-share service to the festival?

ANSWER: If using ride-share services, the drop-off/pick-up address is 1309 Canton Street, Dallas, TX 75201.

QUESTION: Is public transportation available?

ANSWER: Yes! Dallas Area Rapid Transit (DART) Bus and Rail service is available. DART recommends using its rail service. For specific routes and times contact DART at (214) 979-1111, or visit DART at: https://www.dart.org/schedules/schedules.asp.

QUESTION: If I take DART Rail to the Kay Bailey Hutchinson Convention Center (Dallas Convention Center) what stop should I take to get to the Riverfront Jazz Festival?

ANSWER: DART Rail Riders should ride to the Kay Bailey Hutchinson Convention Center Station.

TICKETS / RESERVED TABLES

QUESTION: What are the ticket prices for the 2024 Riverfront Jazz Festival?

ANSWER: CLICK HERE for ticket information.

QUESTION: How do I reserve a group or corporate table for the Riverfront Jazz Festival?

ANSWER: Call (214) 743-2441 to reserve group or corporate tables.

QUESTION: Is there a VIP seating section?

ANSWER: No. The Festival has only General Patron and Star Patron tickets available; both of which are general admission seats and are not located on the arena floor. All General and Star Patron tickets are seated in the balcony areas. Arena floor seating is acquired only through festival sponsorships, group or corporate table reservations as long as tables are available.

QUESTION: Is arena-floor seating available for General or Star Patron tickets?

ANSWER: No.

QUESTION: Does the balcony have VIP reserved seating of any kind?

ANSWER: No. All reserved seats are with arena-floor reserved tables, while general admission seats are balcony seats, with the exception of the Promising Young Artists and Blues and Soul performance stages, in which all seating is general seating.

MISCELLANEOUS

QUESTION: If I sign up for a TBAAL membership at the festival, when do I get my membership card?
ANSWER: Patrons who complete a membership form and make payment will receive a plastic membership card printed and issued on the spot.

QUESTION: If I exit the festival, may I re-enter without paying again?

ANSWER: Yes, festival attendees may make purchases from outside food trucks and food vendors and re-enter to enjoy additional performances. Please note that select exit doors will not allow re-entry.

QUESTION: What time will festival doors open for the 2024 Jazz Festival?

ANSWER: Doors will open one hour before the festival start time each day.

August 30 - 05:30 pm
August 31 - 12:00 pm
Sept 1 - 12:00 pm

QUESTION: How can my company become a sponsor for the Riverfront Jazz Festival?

ANSWER: Click here for sponsorship inquiries.

REFUNDS

QUESTION: Are refunds available for festival tickets or table purchases?

ANSWER: ALL SALES ARE FINAL. No refunds are not available. The Riverfront Jazz Festival will take place rain or shine. The Festival may delay the start, interrupt or even cancel a concert if an emergency (Act of God) occurs. Refunds are not given due to inclement weather (unless catastrophic).

PARKING

QUESTION: Is it best to take Dallas Area Rapid Transit (DART) to the Jazz Festival?

ANSWER: Yes it is best to take DART to the Jazz Festival.

QUESTION: What are the parking options for patrons who drive to the Jazz Festival?

ANSWER: There is limited first-come, first-served paid parking in the lots near The Black Academy of Arts and Letters Jazz Festival site (1309 Canton Street, Dallas, TX ). There is also the Griffin Street parking garage ($15), but it has no in/out option. The parking rate is set by the City of Dallas and is applicable to each vehicle.

QUESTION: Is there handicap parking at the Festival?

ANSWER: Unfortunately, there is only a handicap drop-off point at the Festival.

SMOKING

QUESTION: Is there a smoking section?

ANSWER: No, there is no smoking section at the festival.

LINE-UP

QUESTION: What is the line-up for the festival?

ANSWER: Festival line-up to be announced.

QUESTION: How can we see ALL artists if some are performing at the same time?

ANSWER: Each performance is staggered 45 minutes between acts on two main stages (Jazz Main Stage and Blues/Soul Stage). The Promising Young Artists stage is staggered 15 minutes between acts.

MEDIA

QUESTION: How do I request Media Credentials?

ANSWER: CLICK HERE to request Media Credentials. Please note that submitting a request for Media Credentials does not guarantee media pass issuance.

ALLOWED/PROHIBITED ITEMS

QUESTION: What items are allowed into the festival?

ANSWER: Wheel chairs and mobility-assistance devices are allowed.

QUESTION: What items are prohibited from the festival?

ANSWER: Pets (except for service assistance animals)

Fire Arms

Weapons (of any kind)

Illegal substances

Outside food

Outside beverages/coolers

SECURITY

QUESTION: Will security officials search each festival attendee upon entrance?

ANSWER: Yes, each patron and their belongings will be searched by private security upon entrance into the festival.

QUESTION: Will law enforcement officials be on duty during the three-day Festival?

ANSWER: Yes.

VENDORS

QUESTION: How do I become a vendor for the 2024 Riverfront Jazz Festival in Dallas?

ANSWER: CLICK HERE for Vendor Application and information. Contact The Black Academy of Arts and Letters (214) 743-2441, to address specific vendor questions. Send vendor correspondence to membership@tbaal.org

FESTIVAL ORGANIZER AND PRODUCER

The Riverfront Jazz Festival is organized and produced by The Black Academy of Arts and Letters. For more information please visit www.tbaal.org.